Returns and exchanges

We understand that buying online means you can’t try before you buy and a garment that looks like it will fit, sometimes doesn’t! If you are not happy with your full-price purchase, simply complete the return form enclosed in your delivery plus your proof of purchase. We will happily exchange for a different size, style or refund – whichever you prefer.

The only exception to this is sale garments - all discounted item sales are final. 

Returned goods must be unused and unwashed with all original tags and packaging. Returns are to be sent to:

Karen Jordan Style

151 Trafalgar Street

Nelson 7010

(03) 54 83996

Please choose a trackable courier option. Unfortunately, we cannot accept responsibility for parcels we do not ship ourselves. All returns should be received within 7 working days.