Returns and exchanges

We understand that buying online means you can’t try before you buy and a garment that looks like it will fit, sometimes doesn’t! If you are not happy with your purchase, simply complete the return form enclosed in your delivery plus your proof of purchase. We will happily exchange for a different size, style or refund – whichever you prefer.


Returned goods must be unused and unwashed with all original tags and packaging. Returns are to be sent to:

Karen Jordan Style

151 Trafalgar Street

Nelson 7010

(03) 54 83996

Please choose a trackable courier option. Unfortunately, we cannot accept responsibility for parcels we do not ship ourselves. All returns should be received within 7 working days.

The only exception to this is sale garments - all discounted item sales are final.